A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card. To perform a master reset, follow these steps: Back up all data on the internal memory. Mar 26, 2014 . Hello, when i got an OTA update from 4.1.2 to 4.3 i downloaded the update and when finished installing the menu and back button wouldnt work after trying all ways to flash the 4.3 again non of the ways worked so i had to downhrade to 4.1. 2 again(the buttons work) Is there anyway to fix that problem or im . Like the original poster, I was long-pressing the recent apps but finally tried the back button and there it was. Sent from my SAMSUNG-SM-N920A using Tapatalk . I got fed up with my bank's garbage app and just loaded their online banking website in Chrome. It worked a lot better. Good luck. . 08-19-2015 . It said it needed to download a custom OS or press down on the volume button for restart. Every time I go to restart it just stays at the "Samsung" screen and when I go to download, it will just stay on the screen of the Android character. It says it's. … Remove Your Battery And Reinsert It If This Not Work. Dec 17, 2016 . In this post, I will guide you how to fix or troubleshoot a Samsung Galaxy Note 2 that won't turn on.. But just because the phone won't turn on doesn't mean the battery is busted.. Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet. Get access to helpful solutions, how-to guides, owners' manuals, and product specifications for your Galaxy Note II (AT&T) from Samsung US Support. May 24, 2013 . As if the whole wasn't already against lefties, the majority of smartphones—hell, most products in general—are tailored to right-handed people, and your Samsung Galaxy Note 2 is no different. The Back button is located on the bottom right of the phone, so that right-handed users can easily navigate to it . May 23, 2013 . There may only be a few hardware buttons on your Samsung Galaxy Note 2, but when they're not working, your phone might as well be a doorstop. A few years back, I was texting while walking to class and a student on a bicycle crashed into me. My phone was flung thirty feet—straight into a puddle.